Privacy Policy
1. Information Collected
- The chatbot collects information that visitors enter (e.g. name, email, phone number, enquiry).
- This information is securely stored in your portal for your use.
2. Data Ownership
- You are the data controller, meaning you own all the information collected through your chatbot.
- LinxChatbot acts as a data processor, storing and providing access to the data on your behalf.
3. How We Use Data
- We do not sell, share, or use your customer data for marketing purposes.
- Data is only processed to enable the chatbot to function and to provide you with access via your portal.
4. Data Security
- All information is stored securely with encryption measures in place.
- Access to the portal is protected by your unique login credentials, which you are responsible for keeping safe.
5. Support Access
- When you request support, our team may access your chatbot setup and portal solely to make changes or resolve issues at your request.
6. Retention & Deletion
- Data collected by your chatbot will remain in your portal until you choose to delete it.
- If you deactivate your chatbot, we will securely delete your data within 30 days unless you request otherwise.
7. Your Rights (UK GDPR)
- You have the right to access, amend, or delete data held in your portal.
- You can request full deletion of all chatbot-related data at any time by contacting us at support@linxchatbot.com.
- We will assist you in meeting your obligations under GDPR regarding data subject requests.
8. Sub-Processors
- LinxChatbot may use third-party hosting providers solely to deliver the service.
- These providers are bound by GDPR-compliant agreements.
9. Governing Law
This Privacy Policy is governed by the laws of England and Wales.